Returns
RETURN POLICY
*All sales are final on our merchandise. No refunds or returns are accepted
We would not accept returns and exchanges unless the item was damaged upon receipt. Unless dresses are damaged, defective, or incorrectly delivered ( Incorrect item is delivered, delivered to address other than provided at the time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered, we will accept a return for re-inspection to assess the problem and determine the best way to correct it.
RETURNS PROCESS
*Must make all claims within 5 business days from merchandise arrival.
*All returns requests must be sent the email to Returns@noxanabel.com within 5 business days from merchandise arrival. If we do not receive your request within 5 business days from the day the package is delivered to you, we do not accept return requests. No exceptions.
*"RAN" (RETURN AUTHORIZATION NUMBER), Should be given to you by Returns@noxanabel.com at the time of the return inquiry.
*Must write RAN on the box. Will refuse all returns without an issued RAN.
*The returned dress must be in the original packing or comparable packaging.
*The dresses must be in perfect, new, and never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors.
*When RAN is issued, we must receive the return box within 7 days to our warehouse. If we do not receive it within 7 business days, RAN will be expired and not accept the returns with no exceptions.
*We will send an email 24-48 hours after receiving the return box and provide you with the store credit for your next purchase. The store credit never expires and automatically applies to your next purchase.