*All sales are final on our merchandise. No refunds or returns are accepted For any damage must be made within 5 days upon receipt of merchandise and all items returned for store credit
*The returned dress must be in the original packing. The dresses must be in perfect, new, and never worn, condition as received at the time of delivery.It must not be damaged,soiled,stained, torn, and be free of offensive odors.
*Returns Require a *RAN*(RETURN AUTHORIZATION NUMBER) Number, "RAN" Should be given to you by your sales person at the time of the return inquiry."RAN" Must be written on the box being returned.returned boxes without a "RAN" will be sent back to the customer at their own Expenses.
RAN request Returns@noxanabel.com
*The customer is responsible for all return shipping costs.we will not refund return shipping fees unless the dress is determined to be damaged defective, or incorrectly delivered.
*Customers agree to pay for the shipping charges on refused or returned shipments.
*Colors-Occasionally, there may be a slight difference in the color tone for the same items between shipments, due to fabric processing.it is our customer's responsibility to let us know if they are looking for a certain color tone to match us a group of dresses
[When will my item ship?]...
Orders can take up to 2-3 days to be processed and shipped.
The shipping estimator provided at check out will take our warehouse processing times into consideration when providing estimation dates. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when making your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
[How much does the shipping cost?]...
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for the shipping costs to the customer.
[What if I want to cancel?]...
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
[How can I track my order?]...
Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24 business hours of shipment.
[What are Import Duties & Taxes?]...
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Nox Anabel encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Nox Anabel at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Sales tax has already been applied to the price of the goods as displayed on the website
Due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window.